Service
FAQ
Q
What should I do when a fault occurs?
A
Check the fault code: If the water heater is equipped with a fault - display function, check the fault code displayed. Refer to the user manual to understand the meaning of the fault code and try to troubleshoot according to the instructions.
Contact professional service: If you are unable to solve the problem by yourself, do not attempt to repair it without permission. Contact the professional after - sales service personnel of the manufacturer or a qualified plumber for repair.
Q
How long does a wall - mounted boiler water heater usually last?
A
Quality and maintenance: The service life of a wall - mounted boiler water heater depends on factors such as its quality, usage frequency, and maintenance. Generally, a well - maintained water heater can last for 10 - 15 years.
Regular inspection and repair: Regularly inspect the water heater for any signs of damage or malfunction and have it repaired promptly. This can help extend its service life.
Q
Can the temperature of the hot water be adjusted?
A
Adjust the thermostat: Most wall - mounted boiler water heaters are equipped with a thermostat. You can adjust the temperature setting according to your needs. Generally, the recommended temperature is around 40 - 60°C to avoid scalding and save energy.
Use a mixer tap: In addition to adjusting the thermostat on the water heater, you can also use a mixer tap to adjust the hot and cold water mixing ratio to obtain the desired water temperature.
Q
What safety precautions should be taken when using a wall - mounted boiler water heater?
A
Proper installation: Ensure that the water heater is installed by a professional in accordance with the installation instructions and relevant safety codes.
Ventilation: For gas - fired water heaters, ensure proper ventilation to prevent the build - up of harmful gases. The exhaust pipe should be installed correctly and not blocked.
Regular inspection: Regularly check for gas leaks, water leaks, and any signs of malfunction. If any problems are found, stop using the water heater immediately and have it repaired by a professional.
Q
How to maintain the wall - mounted boiler water heater?
A
Regular cleaning: Clean the exterior of the water heater regularly to remove dust and dirt. For the interior, flush the tank regularly to remove sediment and scale.
Check the water pressure: Regularly check the water pressure and ensure it is within the normal range. If the pressure is too high or too low, adjust it according to the manufacturer's instructions.
Inspect the components: Periodically check the heating element, thermostat, valves, and other components for signs of wear or damage. Replace any faulty components promptly.