Service
FAQ
Q
Why is the hot water volume insufficient?
A
High demand: If there are multiple water - using appliances running simultaneously, it may lead to insufficient hot water supply. Try reducing the number of water - using appliances or waiting for a while before using hot water again.
Sediment build - up: Sediment in the tank can reduce the effective volume of the water heater. Flush the tank to remove the sediment.
Faulty heating element: A damaged or inefficient heating element may not be able to heat the water quickly enough. Check the heating element and have it replaced if needed.
Q
Why does the water heater make strange noises?
A
Sediment build - up: Over time, sediment can accumulate at the bottom of the water heater tank, causing popping or rumbling noises. Flushing the tank regularly can help remove the sediment and reduce the noise.
Air in the pipes: Air trapped in the water pipes can also cause noise. Open the faucets to release the air and check if the noise disappears.
Faulty components: A malfunctioning heating element, fan, or other components may produce abnormal noises. Check these components and have them repaired or replaced if necessary.
Q
Why is there water leakage?
A
Check the pipe connections: Inspect all the pipe connections for loose fittings, cracks, or damaged seals. Tighten any loose connections and replace damaged seals or pipes.
Check the drain valve: Make sure the drain valve is properly closed and not leaking. If the drain valve is damaged, it needs to be replaced.
Check the water heater body: Look for any cracks or damage on the body of the water heater. If there is a leak in the water heater itself, it may require professional repair or replacement.
Q
Why is the hot water temperature unstable?
A
Check the mixer tap: The mixer tap may be faulty or not adjusted properly, causing the hot and cold water to mix unevenly. Try adjusting the mixer tap or having it repaired.
Check for scale build - up: Scale build - up in the heat exchanger or on the heating element can affect heat transfer efficiency, leading to unstable water temperatures. Clean the heat exchanger and heating element regularly.
Check the water pressure: Fluctuations in water pressure can also cause the hot water temperature to be unstable. Check if the water pressure is within the normal range. If the pressure is too low or too high, adjust it accordingly.
Q
Why is there no hot water?
A
Check the power supply: For electric wall - mounted boiler water heaters, make sure the power cord is plugged in and the circuit breaker hasn't tripped. For gas - fired ones, ensure the gas supply valve is open and the gas supply is normal.
Check the water supply valve: Ensure that the cold water inlet valve and the hot water outlet valve are fully open.
Check the thermostat setting: See if the temperature setting is too low. If so, adjust it to an appropriate temperature.